Privacy Policy

Last Update: March 20, 2022

This privacy policy discloses the privacy practices for Merla-Mae Ice Cream Limited’s website (“www.merlamae.com”). Merla-Mae Ice Cream Limited (“Merla Mae”, “we”, “us” or “our”) respects the privacy of our customers. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures that are in place to protect against the misuse of your information.

  4. How you can correct any inaccuracies in the information.

By using our services, you confirm you have agreed to our Terms and Conditions and have read and understood this Privacy Policy and our Cookie Policy. If you have questions or concerns regarding our Privacy Policy, please contact us immediately.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact methods from our website. We will not sell or rent this information to anyone.

We use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to deliver an order.

Unless you ask us not to, we may contact you via email or phone in the future to tell you about specials, new products or services, or changes to this privacy policy.

Personal Information Obtained From Other Sources

If you use Third Party Services (such as Google or Paypal) for our online services, the Third Party Service may provide us with your Third Party Service account information on your behalf. We do not collect or store passwords you use to access Third Party Services. If you use our Paid Services directly with us, we obtain limited information about your payment card from our payment processors, such as the last four digits, the country of issuance, and the expiration date of your debit or credit card. Our main payment processor for our website is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you if any.

  • Change/correct any data we have about you.

  • Have us delete certain data we have about you.

  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific task (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

This website also contains links to other websites. Please be aware that we are not responsible for the content or the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other website that collects personally identifiable information.

Updates

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Update” label at the top of the Privacy Policy and post it on our sites. While we will do our best to keep this information as up-to-date as possible, it may at times become outdated. Do not assume that all information on this website is always up to date. We encourage you to check back periodically to review this Privacy Policy page for any changes since your last visit.